Man with Van Aperfield Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Aperfield provides removal, transport and associated services. By making a booking or allowing work to commence, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm or company who requests or accepts services from Man with Van Aperfield.
1.2 Service means any removal, man and van, transportation, loading, unloading, packing, furniture moving, delivery, or related service undertaken by Man with Van Aperfield.
1.3 Goods means any items, furniture, boxes, personal belongings or other property which the Client asks Man with Van Aperfield to handle, move, transport or store.
1.4 Premises means any property, building, office, storage unit, access way, driveway, or land at or from which the Service is to be provided.
1.5 Contract means the agreement between the Client and Man with Van Aperfield comprising these Terms and Conditions and any specific written or verbal quotation or booking confirmation.
2. Scope of Services
2.1 Man with Van Aperfield provides man and van, removal and transport services within its normal operational area and to other destinations as agreed at the point of booking.
2.2 The exact scope of the Service, including the number of workers, size of vehicle, estimated time, and any additional tasks such as packing or furniture disassembly, will be agreed during the booking process and confirmed verbally or in writing.
2.3 Unless expressly agreed, the Service does not include professional installation, electrical or plumbing work, specialist disassembly or reassembly of complex furniture, or removal of doors, windows or structural fixtures.
2.4 Man with Van Aperfield reserves the right to refuse to transport any Goods which may be unsafe, illegal, excessively heavy, inadequately packed, or which could cause damage to the vehicle, personnel or other Goods.
3. Booking Process
3.1 Bookings may be made by the Client via enquiry and confirmation through accepted communication channels. A booking is only considered confirmed once Man with Van Aperfield has accepted it and provided a confirmation verbally or in writing.
3.2 At the time of booking, the Client must provide accurate and complete information, including:
a) Collection and delivery addresses and any intermediate stops.
b) Details of Premises access, such as floor levels, lifts, restricted parking, narrow staircases or long carries.
c) An honest and reasonable estimate of the volume, type and nature of Goods.
d) Any special handling requirements, fragile items or high-value Goods.
3.3 Quotations are based on the information supplied at the time of enquiry. Man with Van Aperfield reserves the right to amend the quotation or apply additional charges if the information provided by the Client is incomplete, inaccurate, or if circumstances differ materially on the day of the move.
3.4 Time and date of the Service are subject to availability. Man with Van Aperfield will make reasonable efforts to arrive at the scheduled time but cannot guarantee precise arrival or completion times due to traffic, weather, or other factors beyond its control.
4. Price and Payment Terms
4.1 Prices may be quoted as hourly rates, fixed fees, or a combination, as specified at the time of booking. Any minimum charge will be clearly communicated in advance.
4.2 Unless otherwise stated, quoted prices do not include charges such as congestion charges, tolls, parking fees, storage fees, packing materials, or disposal charges, which may be added where applicable.
4.3 Man with Van Aperfield may require a deposit to secure the booking. Any deposit amount and due date will be communicated at the time of booking.
4.4 The balance of payment is normally due on completion of the Service on the same day, unless expressly agreed otherwise in writing prior to the Service date.
4.5 Payment must be made using methods accepted by Man with Van Aperfield. The Client is responsible for ensuring that funds are available and that any payment method is valid and authorised.
4.6 In the event of late payment, Man with Van Aperfield reserves the right to charge reasonable interest, administrative fees and recovery costs, and to withhold or delay further services until outstanding sums have been settled.
5. Cancellations and Amendments
5.1 If the Client wishes to cancel or amend a booking, the Client must notify Man with Van Aperfield as soon as possible.
5.2 Man with Van Aperfield may apply a cancellation charge based on the notice given:
a) More than 72 hours notice: no cancellation fee, and any deposit, less non-refundable costs, may be transferred to a new booking date if agreed.
b) Between 24 and 72 hours notice: Man with Van Aperfield may charge up to 50 percent of the quoted price or retain the deposit, whichever is higher.
c) Less than 24 hours notice or on the day of the Service: Man with Van Aperfield may charge up to 100 percent of the quoted price.
5.3 If the Client is not present or not ready at the agreed time and location, this may be treated as a late cancellation and charged in accordance with clause 5.2.
5.4 Man with Van Aperfield reserves the right to cancel or postpone a booking due to reasons including, but not limited to, severe weather, vehicle breakdown, staff illness, safety concerns, or circumstances beyond its control. In such cases, the Client will be offered an alternative date or a refund of any deposit paid, but Man with Van Aperfield will not be liable for consequential loss.
6. Client Responsibilities
6.1 The Client must ensure that all Goods are properly packed, labelled and ready for transport, unless packing services have been expressly agreed as part of the Service.
6.2 The Client is responsible for:
a) Dismantling and disconnecting appliances and furniture, unless otherwise agreed.
b) Protecting floors, walls and fixtures at the Premises, where the Client requires additional protection beyond reasonable care normally taken during removal work.
c) Ensuring that any Goods to be transported are safe, fit for transport and do not contain hazardous substances.
6.3 The Client must ensure adequate access for the vehicle and personnel, including arranging any necessary parking suspensions or permits, and ensuring that approach roads and driveways are suitable.
6.4 The Client or an authorised representative must be present at both collection and delivery addresses to direct the Service and to sign any job sheets or confirmation documents. If no representative is present, Man with Van Aperfield will use its reasonable judgment in placing Goods, and no liability will arise from decisions made in good faith.
7. Excluded Items and Dangerous Goods
7.1 Man with Van Aperfield will not knowingly carry any of the following items:
a) Illegal items or substances.
b) Firearms, ammunition or explosives.
c) Flammable, corrosive, toxic or hazardous materials.
d) Perishable goods or live animals.
e) Cash, jewellery, precious metals, securities or valuable documents, unless expressly agreed in advance and appropriately insured.
7.2 If excluded items are transported without the knowledge of Man with Van Aperfield, the Client will be fully responsible for any loss, damage, fine, or expense arising and will indemnify Man with Van Aperfield against all resulting claims.
8. Waste and Disposal Regulations
8.1 Man with Van Aperfield operates in compliance with applicable waste and environmental regulations. The Service does not automatically include disposal or waste removal unless clearly requested and agreed.
8.2 Where the Client requests disposal of Goods, Man with Van Aperfield will only remove items to authorised disposal, recycling or transfer facilities, and may charge a fee based on the volume, weight and type of material.
8.3 The Client must not request Man with Van Aperfield to fly-tip or dispose of waste illegally. Man with Van Aperfield reserves the right to refuse any request that would breach environmental or waste regulations.
8.4 The Client remains responsible for ensuring that any items presented for disposal are theirs to discard and do not contain restricted, hazardous or controlled substances, unless explicitly declared and accepted under suitable arrangements.
9. Liability for Loss or Damage
9.1 Man with Van Aperfield will take reasonable care in handling, loading, transporting and unloading Goods. However, the Client acknowledges that minor scuffs, scratches or marks can occur during removals, especially where large items must navigate tight access.
9.2 Man with Van Aperfield will not be liable for loss or damage arising from:
a) Inadequate or improper packing by the Client.
b) Normal wear and tear, or pre-existing damage to Goods.
c) Handling of Goods against the advice of Man with Van Aperfield where the Client insisted on proceeding.
d) Dismantling or reassembly of furniture or appliances unless specifically agreed and undertaken with due care.
e) Atmospheric or climatic conditions, such as damp, mould, rust or warping.
f) Loss or damage to fragile items not suitably protected or labelled.
9.3 Any claim for damage or loss must be reported to Man with Van Aperfield as soon as reasonably possible and in any event within 48 hours of completion of the Service. The Client should provide clear details and evidence, including photographs and a description of the issues.
9.4 Liability for any single item or collection of items will be limited to a reasonable repair or replacement cost, up to a maximum amount per job as communicated by Man with Van Aperfield or required by applicable law.
9.5 Man with Van Aperfield will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption or emotional distress, arising out of or in connection with the Service.
10. Limitations of Liability
10.1 Nothing in these Terms and Conditions shall limit or exclude the liability of Man with Van Aperfield for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
10.2 Subject to clause 10.1, Man with Van Aperfield total aggregate liability to the Client for any loss or damage arising out of or in connection with the Contract shall not exceed the total amount paid or payable by the Client for the specific Service giving rise to the claim.
10.3 Man with Van Aperfield will not be responsible for delays or failures to perform caused by events beyond its reasonable control, including but not limited to extreme weather, road closures, traffic incidents, accidents, mechanical breakdown, strike, civil disturbance or public authority action.
11. Insurance
11.1 Man with Van Aperfield maintains insurance cover appropriate for its operations as required by law. This may include cover for public liability and goods in transit, subject to policy terms, conditions and exclusions.
11.2 The Client is advised to ensure they have suitable insurance of their own for high-value or especially fragile Goods, as the standard cover maintained by Man with Van Aperfield may not fully replace or repair such items in all circumstances.
12. Complaints
12.1 If the Client is dissatisfied with any aspect of the Service, the Client should raise the matter with the driver or team on the day, where possible, to allow immediate resolution.
12.2 If the issue cannot be resolved on site, the Client should submit a detailed complaint to Man with Van Aperfield as soon as reasonably possible, setting out the date of the Service, addresses, description of Goods involved, and clear details of the concern.
12.3 Man with Van Aperfield will investigate complaints fairly and promptly, may request further information or evidence, and will aim to respond within a reasonable timeframe.
13. Personal Data
13.1 Man with Van Aperfield may collect and process personal data from the Client for the purposes of handling enquiries, managing bookings, providing the Service, processing payments and meeting legal obligations.
13.2 Personal data will be handled securely and only retained for as long as necessary for the purposes for which it was collected, or as required by law.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided by Man with Van Aperfield.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
15.2 No failure or delay by Man with Van Aperfield in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 The Contract is between Man with Van Aperfield and the Client. No other person shall have any rights to enforce any of its terms.
15.4 Man with Van Aperfield reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract unless otherwise agreed.
